Technical Support Specialist

 

Mono Solutions is looking for a talented Technical Support Specialist to join our team in Copenhagen and our growing business serving thousands of websites across 30+ markets. We’re founded on the belief that all small businesses – despite smaller budgets – deserve the same level of online presence and performance as their larger competitors.

 

Do you... 

  • Love your customers and always go the extra mile to help them?

  • Have a curious personality combined with a drive to learn and improve?

  • Understand web technology?

If you can answer ‘yes’ to all of the above questions, we want to meet you!

 

About the job

When you step into the role as a technical supporter, you will become a part of a dedicated team based in an excellent office space located in Copenhagen.

Your daily job will be partner communication, technical problem solving and support to professionals, companies, and end users. Daily, you will also contribute to our Q&As and improve platform documentation in general.

You will work in our great support team and be backed up by our development team on fixing issues raised by partners and end users through the support channels.

 

Your responsibilities

  • Daily technical platform support for our reselling partners and end users
  • Daily management of support queue and expedition/solving/escalation of issues (bugs and questions) raised by our reselling partners and users
  • Handling domain and email related issues
  • Documentation of frequently asked questions and answers
  • Ad hoc support tasks

 

What we expect

  • You are self-motivated with a “can-do” approach – not afraid to take initiative to investigate, research, and find a solution to a technical problem
  • You are service minded – always placing the customer at the center of your attention and communication
  • You communicate well in spoken and written English (which is the company's working language)
  • You have solid spoken and written communication skills in Danish
  • You are technical minded. It would be a big plus if you have former experience with web-technology and understand DNS and domain and email issues
  • You are analytical and pay attention to detail
  • You are thorough and make sure issues are resolved properly
  • You are a team player (we have a great team spirit and help each other when needed)

 

It would be awesome if...

  • You have experience with Atlassian JIRA
  • You have previous and proven experience working with software support
  • You have a technical background of some sort related to websites and domain management
  • You have a development background / web technologies experience (e.g., HTML, CSS, JavaScript, SQL, API)
  • You have solid spoken and written communication skills in German

 

 

Impact you’ll have

You will directly impact 110.000+ micro-, small- and medium-sized businesses’ ability to thrive online. Those businesses could be your local flower shop, coffee pusher, or hairdresser. Here are a few real-life examples: The Finnish Cinema, lawyers in Norway, and Danish meal boxes.

You will also directly impact our 10+ engineers’ workday and satisfaction with what they do. We want everyone to feel fulfilled and content when their workday is done, and you will play a key role in fostering that and removing impediments.

 

What you’ll get

  • A fast-paced, exciting, and international work environment
  • Awesome colleagues from 7+ nationalities (and growing)
  • Fun and flexible work environment in the new and pleasant surroundings in Woods August hus: Augusthus woods
  • Fantastic office located right next to the DR-Byens metro station
  • Office canteen, coffee and snacks
  • Good possibilities for parking
  • Flexible working hours
  • 6 weeks holiday
  • Healthcare reimbursement as part of employment contract

 

Applying: 

If you have any questions, please contact the Partner Support Team Lead, Davide De Luca by email at ddl@monosolutions.com.

All inquiries will be handled on an ongoing basis and treated confidentially. We look forward to receiving your application and CV as soon as possible.

The position is based in central Copenhagen, and we expect work to be carried out from here.

Start date: 

As soon as possible

Location: 

Denmark, Copenhagen

 

Mono Solutions is part of Ten Oaks Group, a US based family office. Mono is headquartered in Copenhagen, Denmark, and delivers the ultimate SaaS-based digital marketing platform for empowering small businesses across the digital landscape, making it easier for them to connect and drive business with their customers online. As a fully-white label solution, Mono empowers digital service providers with a true do-it-with-me (DIWM) approach to offering digital marketing solutions to increase engagement and deliver real ROI to their SMB clients at scale.

Apply here